Delivery Protection Terms
NightPrep Feet Delivery Protection. Last updated: October 19, 2026
Delivery Protection is an optional $3.95 add-on at checkout. It is never added unless you tick the box. It is a service we provide ourselves. It is not insurance.
What every order gets, with or without it
- If your package is lost in transit and never delivered, we send a new one or refund you (see Shipping Policy).
- If an item arrives damaged, we replace it (see Shipping Policy).
What Delivery Protection adds
| Situation | Without Delivery Protection | With Delivery Protection |
|---|---|---|
| Tracking says delivered, but the package is missing or stolen | We open a carrier claim and help where we can | We send a new one right away |
| Package lost in transit | New one or refund after we check with the carrier | We send a new one right away, without waiting for the carrier |
| Package arrives damaged | Replacement after you send a photo | Replacement after you send a photo |
How to claim
- Email [email protected] within 14 days of the delivery date shown in tracking (or, for a lost package, once 30 days have passed since it shipped).
- Include your order number. For damage, add a photo.
- We reply within 48 hours on business days and send the replacement at no cost.
Limits
- It covers the items in the order it was bought with, including add-ons accepted after checkout.
- One replacement per item per order.
- It doesn't cover a wrong address entered at checkout.
- It isn't refundable once your order ships. If we cancel your order before it ships, we refund it.