Shipping Policy
NightPrep Feet Shipping Policy. Last updated: October 19, 2026
Shipping is free and tracked on every order. We ship to the United States only, and every price is in US dollars.
Where we ship
We ship to street addresses in the 50 US states. We can't ship to PO boxes, APO/FPO addresses or US territories yet.
When your order ships
We send your order to our fulfillment partner within 1 business day. It usually ships within 1 to 5 business days after that. Your order ships from our fulfillment partner's warehouse, which is outside the United States.
When it arrives
| What you ordered | Usual delivery time, counted from the day you order |
|---|---|
| NightPrep Feet night support | 10 to 18 days |
| Stretch Strap (if added) | 8 to 14 days |
These are estimates, not promises. Busy seasons and carrier delays can add time.
Add-ons come in a separate package. If you add the Stretch Strap, it ships separately from your night support and may arrive on a different day.
Tracking
You get an order email right away. When your order ships, we email you a tracking number. Tracking can take 2 to 4 business days to show its first update.
If we can't ship on time
If your order can't ship within the time shown above, we'll email you before that time runs out with a new shipping date. You can then cancel for a full refund, or keep your order with the new date. If we can't ship it at all, we'll cancel it and refund you in full.
Customs and import fees
You will never pay customs fees or import duties on a NightPrep Feet order. If any are charged, we pay them.
Lost packages
If tracking shows no movement for 10 days, or your order hasn't arrived 30 days after it shipped, email us at [email protected]. We'll check with the carrier and then send a new one or refund you in full. This is true for every order, with or without Delivery Protection.
Packages marked delivered but missing
Please check around your home, with neighbors and with your local post office first. If you added Delivery Protection, we'll send a new one right away (see Delivery Protection Terms). Without it, we'll open a claim with the carrier and do our best to help.
Damaged items
If something arrives damaged, email a photo to [email protected] within 7 days of delivery. We'll send a replacement at no cost.
Wrong address
Please check your address at checkout. If you spot a mistake, email us right away and we'll fix it if the order hasn't shipped. We can't redirect a package after it ships.
Questions? Email [email protected]. We reply within 48 hours on business days.